FAQs
ASK US ANYTHING
FREQUENTLY ASKED QUESTIONS
BUY ONLINE FAQ’s
At this time, we will need to have the vehicle present at the dealership to accurately assess its condition and value.
Having an independent inspector, friend or family member inspect the vehicle will give you a non-biased assessment of the vehicle before it is transported. The inspector represents you as the buyer. This will give you confidence and peace of mind as if you were here.
Unfortunately, we do not have electronic remote document signing at this time. We are actively working on an electronic remote signing solution that properly meets all local and national laws.
We will reimburse you for your Uber or Lyft ride to a Bill Luke location. Simply email your Ride Share receipt to your sales professional upon your arrival to the dealership and we will take care of the rest.
Yes. In Arizona, you may receive tax savings if you’re currently financing your vehicle or it is paid off.
Sell us your car faq’s
No. The cleanliness does not come into account when appraising your vehicle. We thoroughly clean and recondition each vehicle after purchasing it.
We will have a professional appraiser review the condition of your vehicle in person. He will then combine his assessment with real-time and accurate market values for your specific vehicle to make you the most competitive offer we can.
No. In most cases, we can have our appraiser visit you at your work or home.
Yes. You are able to sell or trade-in a leased vehicle in most cases. However, there are restrictions with certain brands. Please contact one of our Purchasing Managers to know specifically what we are able to do for you.
Yes, you may sell or trade-in a vehicle if you owe more than it’s worth. However, you may be responsible for the difference or the balance may roll into the new vehicle loan if you are trading in.
We overnight all payoff checks within 24 hours of purchasing the vehicle. It is then up to your bank/lender to process the payments which could take 10-15 days.
Yes, We do have a shuttle that will run a 5-mile radius from the store. However, we cannot guarantee it will be available specifically at the time the process is finished. Please consult with your Purchasing Manager to arrange the shuttle.